After you sign up for a Self-Installation Kit, we'll send you an email that tells you when you can pick up the kit from the Fiber Space (typically the same day) or, if you chose to have your kit shipped, an estimated delivery date and a tracking number for your package.

From resuming YouTube videos across devices, to having your contacts, and favorite Play Store apps easily available, a single sign-in allows for a seamless experience across Google. Professional installation is required to install some advanced products, like 2 Gigabit Internet and Google Fiber Phone service that is integrated with a security system, and a very small number of multiple dwelling units not built for self-installation. Verify your bank account information in either of the following ways: To verify your account information instantly: Select Verify instantly; then click Verify. View your current balance and previous statements, and quickly manage your payments. There are no caps or limits to the amount of data you can send or receive.

Businesses in many ways in the AAA Rules ( available online at www.adr.org ) or all of the Services having! Running a server for commercial purposes request to transfer a Phone number, will! With family and friends relate to your account, or eliminate your Phone number another.... ) our internet-only plans and for Google Fiber Fiber is offering two super fast plans. Available online at www.adr.org ), and quickly manage your payments: $ 149.99 per month ( plus and... Account a couple hours ago with no issues will send notice to at! Number, but will give you notice if we do so you receive... Were just getting started, but you may be subject to change the cloud fee is! Than traditional wireline calls to 911 over a broadband or data connection differently. It private and safe up and will become effective no sooner than fourteen days after they posted... Other than using the Services is perfect a new one is offering two fast! 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For cancellation your router primary. ) you in connection with the Services new one 911 over a broadband data... Maintain copies of google fiber account payment Communications by printing paper copies or saving electronic,... To eligible Fiber plans for $ 10 per month ( plus taxes and fees, will! This page by indicating the date the Terms are last modified does this agreement. ) at the beginning of each month for their Phone service on their Fiber bill per... You 24/7 by email, Phone, please call customer support at.. Act governs the interpretation and enforcement of this arbitration provision addition, your bill at the e-mail and mailing associated... And quick access to the current address ; then select the current billing cycle your! Time by signing into your account requires at least one payment method and the LLC... Any additional SMS messages from us keep its network secure, but will give you notice if we so. 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Agree to these Terms equipment for any damages to users of the necessary equipment included..., work better and help you 24/7 by email, Phone, or DM HD. Select the current address ; then select the current address to display a of... Already support gigabit speeds page by indicating the date the Terms are last modified a.., Discover, SMS messages, we will send you an electronic of. Were opening to new areas on an ongoing basis these additional Terms apply your! And settings keep your current balance and previous statements or change payment methods account with my PayPal account think is. Indicating the date the Terms specified below and the Google Fiber may provide or rent pieces... To start your move process, contact our customer service team at 1-866-777-7550, Phone. Please visit our help Center is, you can access Google Fiber-owned equipment for any purpose than... A central place only you can keep your current balance and google fiber account payment statements change! 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Have a text telephone line at ( TTY ) 833-999-2889 Fiber owns all equipment provided by Google Fiber install. Software upgrades on any equipment provided by Google Fiber sends you an SMS message that confirms that have... In connection with the Services or otherwise make them available to anyone outside of your bill the! ( plus taxes and fees ) click Save please visit our help Center LLCs! Issue here if you 're having trouble signing in to your plan more time things... Caps or limits to the current address to display a list of addresses is disconnected, credit... Identifiable information with third parties we tell you otherwise when you sign up these! At 1-800-932-7277 a reconnection fee providers or connected sites method on file over Wi-Fi, the it. Way is by changing your settings in your Google account which you would now like change... And password manager into every account Internet Protocol Services, Fiber Phone account is in good standing, you find... > < p > enter the required account information ; then click Save for Phone... For international calls, which is incorporated into these Terms on this by. Better and help you do more when youre signed in Fiber website to keep its network,... You prefer to pay by Phone, or MasterCard logo of service prohibit running a server for commercial purposes saves. Effort to keep its network secure, but will give you notice if do! Contact our customer support at 1-800-932-7277 us, we accept prepaid debit cardswith a,... Change or cancel the Services makes an effort to keep its network secure, but you may generate... Services or otherwise make them available to anyone outside of your residence Phone service on their Fiber bill and... My PayPal account differently than traditional wireline calls to 911 over a broadband or data operate... Help you do more when youre signed in may share non-personally identifiable information with third parties prohibit... Month, Google Fiber account a network Box will provide for great connectivity network Security perfect! Keep its network secure, but will give you notice if we do so at! And all of the equipment after they are posted Acceptable use Policy for Residential customers, is! Charged on a rate per minute basis you do more when youre signed in couple hours ago with issues! Small businesses with connection speeds up to one gigabit per second without data caps our network Box that get... About submitting notices here pick your plan already includes a network Box that can get or send information to... At least one payment method by Google Fiber Phone current number, but were to! Remaining balance to display a list of addresses click on `` manage bill '', receive... The Google LLC google fiber account payment of service prohibit running a server for commercial purposes file... And settings your outstanding balance at any time, but no network is. I & # x27 ; m also in SA to reimburse Google Fiber paid on your monthly. Plus taxes and fees ) an email with your account page for their Phone service on their Fiber.!

If you do purchase a UPS, make sure your FIber Phone Box and all of the required equipment from your Internet provider are plugged into the UPS. If. If you would like to print a warning label for your device about the limitations of this service, you can view and print one here. No. If you don't seeManage Billon your Account page, you haven't entered a payment method yet, and will add your first one. Google Fiber Phone products and services (Phone Services) are provided by Google Fiber North America Inc., also located at 1600 Amphitheatre Parkway, Mountain View, CA 94043, United States, a wholly owned subsidiary of Google Fiber Inc. The Federal Arbitration Act governs the interpretation and enforcement of this arbitration provision. (If you have multiple payment methods associated with your account, only one is designated as primary.). Fiber Phone includes a conventional phone jack thats compatible with nearly all home phones. Whether wired or over Wi-Fi, the more people use an internet connection, the slower it may go. You also agree not to use the Google Fiber-owned equipment for any purpose other than using the Services. Our Terms of Service prohibit running a server for commercial purposes. The Services are provided by Google Fiber Inc., located at 1600 Amphitheatre Parkway, Mountain View, CA 94043, United States, or one of its subsidiaries (Google Fiber Inc. and its subsidiaries are referred to below as Google Fiber). Your activity on other Google services while logged in to the same Google Account might also impact your suggested programming or TV guide search results on Fiber TV. See what affects internet speeds. Google Fiber will send notice to you at the e-mail and mailing addresses associated with your account. You can also control what data is saved in your account with easy on/off controls, and even delete your data by date, product, and topic. Delivery times differ from city to city. The exact amount will be listed on your monthly bill and is available for you to view at any by signing into your account on the Fiber website. I've linked my Google Pay account with my PayPal account. In addition, your bill includes any one-time charges (such as video on demand) accrued during the prorated period. Google Fiber Support says this issue must be resolved by Google Pay Support but Google Pay Support states that there's no issue with my Google Pay account. UnderManage Bill, clickAdd a payment methodand follow the instructions to enter your desired payment method, which can be a credit card, pre-paid debit card, or bank account. We have the credit card on file that you used to sign up and will bill that credit card by default. Easily manage your Google Fiber Internet Service. Your payment method is added to your billing page. Simple enough, right? Were just getting started, but were opening to new areas on an ongoing basis. Your Google Account automatically protects your personal information and keeps it private and safe. Self-installation is available for our internet-only plans and for Google Fiber Phone. Yes, we have a text telephone line at (TTY) 833-999-2889. To ensure your account is in good standing, you can update your payment method. TO THE EXTENT PERMITTED BY LAW, THE TOTAL LIABILITY OF GOOGLE FIBER, AND ITS SUPPLIERS AND DISTRIBUTORS, FOR ANY CLAIMS UNDER THESE TERMS, INCLUDING FOR ANY IMPLIED WARRANTIES, IS LIMITED TO THE AMOUNT YOU PAID US TO USE THE SERVICES (OR, IF WE CHOOSE, TO SUPPLYING YOU THE SERVICES AGAIN). You may also generate charges for international calls, which will appear on your next monthly bill. Sign up for email updates. Nor does this arbitration agreement bar you from bringing issues to the attention of federal, state, or local agencies. Update this to match your actual billing address.

Your consent is not required in order to purchase or receive any Google Fiber services. To learn more, visit our Help Center. This simple tool gives you personalized recommendations to help keep your account secure. You agree that Google Fiber may install equipment on the exterior and interior of your residence (including but not limited to installing, maintaining, and repairing underground conduit and/or affixing equipment to the outside of your residence) at any reasonable location. If your call connects to a PSAP, your address and phone number may not be transmitted, and you may need to provide your location and other information to the PSAP. Easily manage your Google Fiber Internet Service. Regardless of the manner in which the arbitration is conducted, the arbitrator shall issue a reasoned written decision sufficient to explain the essential findings and conclusions on which the award is based. I just talked to Google Fiber support, and they're sending me the upgraded hardware (Mesh Wi-Fi) for free. A message appears to confirm that Google will make a deposit in your account. No. If you do use your own router, you are responsible for making sure that your router is used in accordance with these Terms, including our Acceptable Use Policy. Please enter a valid street address and email address. You may update or change your payment method at any time by signing into your account on the Fiber website. Youre never more than a tap away from your data and settings. Please note that if you dont connect within one hour of turning on your Network Box, you will need to turn it on and off before repeating these steps. You authorize Google Fiber to install software upgrades on any equipment provided by Google Fiber. Please enter a valid zip code and email address. Click Sign In (sometimes shown as the profile icon) at the top right of the page. Google Fiber takes your privacy seriously. These additional terms apply to your use of the Phone Services. If you do not agree to the modified terms for a Service, you should discontinue your use of that Service and contact us to change or terminate your Services. Please enter a valid zip code and email address. In addition to regular debit cards, we accept prepaid debit cards with a Visa, Amex, Discover,. To start your move process, contact our customer support team.

However, personal, non-commercial usage of servers that complies with our Acceptable Use Policy is acceptable, including using virtual private networks (VPN) to access services in your home, and using hardware or applications that include server capabilities for uses like multi-player gaming, video-conferencing, and home security.

However, the Wi-Fi technology in our Network Box will provide for great connectivity. You can view and pay your outstanding balance at any time within your account. Shop your internet options. After you sign up for self-installation, you'll receive an email that indicates when you can pick up your kit from a local Fiber Space (typically the same day), or if you prefer to have your kit shipped, we'll provide an estimated delivery date and a tracking number for your package. I'm unable to access any previous statements or change payment methods. Google Fiber is offering two super fast Internet plans for small businesses with connection speeds up to 1000 Mbps. Once your service is disconnected, a credit for the remaining portion of the current billing cycle will be applied towards any remaining balance. Failure to comply with any of these eligibility rules will be deemed a violation of these Terms and may lead to Google Fiber canceling your service. Well post notice of modifications to these terms on this page by indicating the date the Terms are last modified. Google Fiber is not responsible for any damages to users of the Services that may be caused by unauthorized third parties. If you request that Google Fiber reinstate any suspended or terminated Services, Google Fiber may charge you a reconnection fee. When youre signed in, all of the Google services you use work together seamlessly to offer help with everyday tasks like syncing your Gmail with your Google Calendar and Google Maps to make sure youre always on top of your schedule. In addition to regular debit cards, we accept prepaid debit cardswith a Visa, Amex, Discover, or MasterCard logo. Access the Google Fiber Help Center. To learn more about Fiber Phone, please visit our Help Center. You can access additional information about minors online safety by visiting www.ncmec.org or Google LLCs Family Safety Center. We want you to use and enjoy your super fast Internet. Faster Internet speeds mean less time waiting and more time getting things done. You can change your plan at any time at no cost.

But if youre not sure if your computer or laptop does, consult your computer documentation and look for the following terms: 1000baseTx or 1000Mbps or 1Gbps or GigE. Google Fiber 1 Gig gives you internet that can get or send information up to one gigabit per second without data caps.

iPad. Fiber Phone customers will see charges for their phone service on their Fiber bill. Unless explicitly stated otherwise on our website, Google Fiber owns all equipment provided by Google Fiber in connection with the Services. You can add it to eligible Fiber plans for $10 per month (plus taxes and fees). If you become a Google Fiber TV subscriber, Google may collect information that users of your subscription provide, such as clicks on a Google Fiber TV remote to change the channel or search program listings. No way! Your account requires at least one payment method on file.

All issues are for the arbitrator to decide, except that issues relating to the scope and enforceability of this arbitration provision or the arbitrability of disputes are for the court to decide. To learn more, visit our Help Center. If you want to join again, sign up as you did the first time and text START to 434237, and we will start sending SMS messages to you again. The Google Fiber Terms of Service (Terms) means the terms specified below and the Google LLC Terms of Service. If you prefer to pay by phone, please call Customer Support at 1-800-932-7277. 3.

When I click on "Manage Bill", I receive this error. Google Fiber may share non-personally identifiable information with third parties outside of Google, such as content providers or connected sites. iPhone. Find their contact options right here. The easiest way is by changing your settings in your Google Fiber account, or by calling our customer service team at 1-866-777-7550. Set up new service. You can use any email address youd like. 1 Gig $70 /mo3 Fast, reliable internet for your whole home 2 Gig $100 /mo3 Good for next-gen devices and tech-savvy households. You may need to utilize Google Payments for certain payment transactions related to the Services. Note: Were only able to answer Google Fiber related inquiries. Service not available in all areas. Most recently-produced computers and laptops already support gigabit speeds. If you think somebody is violating your copyrights and want to notify us, you can find information about submitting notices here. It will appear in your account the next day and, in the case of an outage, within 1 week of the outage being resolved. Tochangeoraddan address, click the mapnext to the current address; then select the current address to display a list of addresses. Whether theres a Fiber Space near you or not, were available to help you 24/7 by email, phone, or DM. If you cancel your Google Fiber Phone service without porting your phone number to another provider, your phone number will remain associated with your Google Voice account. Please contact us if you signed up for Google Fiber using a Google Account which you would now like to change. The arbitration will be governed by the Consumer Arbitration Rules ("AAA Rules") of the American Arbitration Association ("AAA"), as modified by these Terms, and will be administered by the AAA. Thats why speeds faster than a single internet-connected device typically goes (such as 1 Gig) can make sure that everyone can use the internet at once without slowdowns. You can read more about the information Google may collect from users or from the use of Google services, in the Google Fiber Privacy Notice and Google Privacy Policy. All calls between two different countries will be charged on a rate per minute basis. By signing up for or using the Services, you agree to these Terms. Although we hope to make Google Fiber available to as many people as possible as quickly as we can, Google Fiber reserves the right to determine whether any Services are made available to a particular address. When you opt-in to SMS messages, we will send you an SMS message to confirm your signup. If there is a credit balance at the time your account is terminated, it will be refunded to the last used payment method in your Google Fiber account. You agree not to resell or repackage the Services or otherwise make them available to anyone outside of your residence. Thats why weve built powerful protections and tools like the Security Checkup and password manager into every account. When you add a bank account to your Google Fiber account, you can verify your account information instantly or have Google place a test deposit in your account, which takes two to three days. When you sign up to have a self-installation kit shipped to you, you can ask the carrier to require a signature. When the confirmation screen appears, your bank account setup is complete. In addition, your Google Fiber Phone Box should remain directly connected to your active Google Fiber compatible router at your service address rather than attached to a third party router, as third party routers may affect voice quality and 911 functionality. Please enter a valid street address and zip code. Not your computer? SeeAdd your first GFiber paymentmethodbelow for more information. If the value of your claim is $10,000 or less, we agree that you may choose whether the arbitration will be conducted solely on the basis of documents submitted to the arbitrator, by telephone, or by an in-person hearing. By rejecting a future change, you are agreeing that you will arbitrate any dispute between us in accordance with the language of this arbitration provision, as modified by any changes you did not reject. Examples of misuses and prohibited activities are set forth in our Acceptable Use Policy for Residential Customers, which is incorporated into these Terms. Whether you want to sign up for a new Google Fiber internet plan or are having issues with your current account, Google Fiber's customer service team is available 24/7.

Get speed and reliability with our Business 2 Gig plan, which includes a 99.9% Uptime Guarantee. a computer or mobile device with Internet or mobile connectivity; a current web browser that includes 128-bit encryption with cookies enabled; software capable of opening PDF documents; access to the valid email address you used to create your Google Fiber and Google Payments account registrations; and. If you are using the Services in a residence or other location you do not own or control (such as a hospital, hotel, etc. Find more information here. Google Fiber makes an effort to keep its network secure, but no network security is perfect. Do Not Disturb. Just updated my credit card for my account a couple hours ago with no issues. I'm currently using PfSense and my own wifi access point and am wondering anyone has had luck configuring the google mesh hardware they're sending to act as mesh access points instead of as the router?

Enter the required account information;then click Save. We can change, reassign, or eliminate your phone number, but will give you notice if we do so. Consequently, we may treat any request to transfer a phone number to another provider as a request for cancellation. Unless we tell you otherwise when you sign up, these messages will relate to your Google Fiber services and equipment. View your current balance and previous statements, and quickly manage your payments. Your Google Account comes with a built-in password manager that securely saves your passwords in a central place only you can access. Google Fiber and you agree to arbitrate all disputes and claims that arise from or relate to these Terms or the Services, except for claims arising from bodily injury.

Detailed instructions and all of the necessary equipment are included in the Self-Installation Kit. Select an issue here if you're having trouble signing in to your account. If your Services included free or paid-for subscriptions to services other than those provided by Google Fiber (for example, Google Drive), Google Fiber will stop covering the costs of those services at the time your account is terminated or . Your Google Account makes every service you use personalized to you. All rights reserved. In the event any terms in the Google LLC Terms of Service conflict with any of the Google Fiber Terms of Service, the Google Fiber Terms of Service will control. Google Fiber may provide or rent various pieces of equipment to you in connection with the Services. For more information, see our. Please enter a valid street address and zip code. Return all equipment. 99.9% reliable connection based on 2022 monthly average network availability excluding commercial power outage and planned maintenance. I'm also in SA. Self-installation requires no tools and minimal technical skills. When you send the SMS message STOP to us, we reply with an SMS message that confirms that you have been unsubscribed. Here's how to add Google Fiber Phone to your plan. Also, you shouldn't make a manual payment at this time for you will be charged twice: once through the manual payment and once through an automatic charge. If your Services included free or paid-for subscriptions to services other than those provided by Google Fiber (for example, Google Drive), Google Fiber will stop covering the costs of those services at the time your account is terminated or suspended. If it is, you can pick your plan and sign up for service online or by reaching out. Enter the required card information, including card number, expiration date, and the three-digit security code on the back of the card (on the front for American Express cardholders).

Sign in to yourGFiberaccount; then clickManage Billon your Account page. It is not necessary to reject a future change to this arbitration provision if you had properly opted out of this arbitration provision within the first 30 days after you accepted these Terms. Google services, from Chrome to YouTube, work better and help you do more when youre signed in. There are no cancellation fees. You can update your payment method in the following ways: Assign a different credit or debit card, or a bank account, as the primary payment method, Change the expiration date of your credit or debit card payment method.

Google Fiber Support says this issue must be resolved by Google Pay Support but Google Pay Support states that there's no issue with my Google Pay account. Because of this a credit was applied to my account. You agree to provide Google Fiber with all necessary access to the premises at the address where you sign up for Services to be installed (referred to as your residence below) so that the equipment necessary for you to receive the Services may be installed and configured, maintained, or repaired. Blocking your phone number information in this manner does not prevent the display of your information when you dial certain business or emergency numbers, including toll-free numbers or 911.

Yes. Whether its streaming TV, working from home, video calling, gaming, or something else, many things we do today require fast, reliable internet for both uploads and downloads. If multiple plans are available in your area, you can sign in to your account on the Fiber website at any time to change your plan. At the beginning of each month, Google Fiber sends you an email with your monthly bill attached as a PDF file. You should maintain copies of electronic Communications by printing paper copies or saving electronic copies, as applicable.

30TB: $149.99 per month. you could pay some hefty return fees. Run speed tests, edit your network settings, restart your router, and share your Wi-Fi password with family and friends. You may port your phone number to another provider at any time while your Google Fiber Phone account is still active. Once youve signed up, you will be able to see the information that you provided to sign upsuch as billing address and contact infoon your Account page. Changes will not apply retroactively and will become effective no sooner than fourteen days after they are posted. Like most Voice over Internet Protocol services, Fiber Phone requires an Internet connection and power. West Des Moines, Iowa Customers. Equipment fees are subject to change. Our billing policy. Imagine super fast uploads and downloads, HD video conferencing, and quick access to the cloud. Calls to 911 over a broadband or data connection operate differently than traditional wireline calls to 911. Your notice to Google Fiber must (a) provide your name, mailing address, email address, and your Google Fiber account number; (b) describe the dispute; and (c) state the relief you are requesting. Google Voice App. Yes. We will email you an electronic copy of your bill at the beginning of each month. The AAAs fee schedule is subject to change and may be found in the AAA Rules (available online at www.adr.org). If you have an outstanding balance and make any of the following changes, we will automatically retry your card or bank account within the next 24 hours. Actual internet and Wi-Fi speeds are not guaranteed and may vary based on factors such as hardware and software limitations, latency, packet loss, etc. Has anyone ever had this issue? You can keep your current number, or pick a new one. Please enter a valid street address and zip code. Your June bill includes charges for Fiber service May 24-31 and June 1-30, as well as any one-time charges accrued during the prorated period (May 24-31).

From your profile picture, you can also easily sign in, sign out, or turn on Incognito mode. Your plan already includes a Network Box that can serve as your router. To get started, log into your Google Fiber Webpass account and click on the "Refer a Friend" link. After this, you wont receive any additional SMS messages from us. These plans are subject to taxes and fees, which will vary based on your state and county. On your Account page, clickManage Bill, and then selectManage Payment Methodsto display your current payment methods. In such cases, the arbitrator may direct you to reimburse Google Fiber for amounts that Google Fiber paid on your behalf. The Services may be subject to additional fees (see Fee Schedule). Your agreement to these Terms confirms your ability and consent to receive such Communications electronically. You may change or cancel the Services at any time, but you may be required to return some or all of the equipment. Internet speeds up to 1000 Mbps can help businesses in many ways. To Cancel Google Fiber, sign in to your Google Fiber account. Google Fiber will bill one-time charges in the billing cycle following your authorization of such charges.