At the beginning of 2023 they launched a new customer service chat. Now, the other side of the chat doesnt care about the issues, very non empathetic, they cant call me, and they wont transfer me to a supervisor. We definitely use it, but the Rapid Reimbursement seems to be for reports under $100 which basically never happens for us (we're a fairly large company). The weekly reminder is simply to let you know everything that is in play at the start of the week. If you accept or agree to these Concierge Terms on behalf of a company or other legal entity, then you represent and warrant that you have the authority to bind that company or other legal entity to these Concierge Terms and, in such event, you and your will refer and apply to that company or other legal entity. Similarly, certain countries require that the Cardholder produce evidence of insurance/repatriation coverage before it will issue a visa. WE CANNOT ACCEPT RESPONSIBILITY IF TRAVELER IS REFUSED PASSAGE ON ANY AIRLINE, TRANSPORT OR ENTRY INTO ANY COUNTRY DUE TO THE FAILURE ON YOUR PART TO CARRY OR OBTAIN THE CORRECT DOCUMENTATION. By continuing to participate in Concierge after we have posted a modification on the Site or have provided you with notice of a modification, you are indicating that you agree to be bound by the modified Concierge Terms. In some cases, some hotels, rental agencies, airlines, and other Suppliers do not permit changes to or cancellations of reservations immediately after they are made, as indicated in the rules and restrictions for the Trip or reservation. I don't think I've ever seen that.). YOU ACKNOWLEDGE AND AGREE THAT, BY CLICKING ON THE ACCEPT TERMS BUTTON, OR PARTICIPATING IN CONCIERGE, YOU ARE INDICATING THAT YOU HAVE READ, UNDERSTAND AND AGREE TO BE BOUND BY THESE CONCIERGE TERMS. 1. Notwithstanding any other provisions of these Concierge Terms, or any general legal principles to the contrary, any provision of these Concierge Terms that imposes or contemplates continuing obligations on a party will survive the expiration or termination of these Concierge Terms. I'll be updating the thread in the near future with an update on some possible improvements, so I'll be sure to tag you when that's ready to go. Do you feel like it's also too harsh in the product? Immunization requirements vary from country to country and even region to region. @Greg Schroeder , I'll try to do a proper threaded response; this app doesn't seem to do that natively. The journey to the other airport is at your own expense. We use commercially reasonable endeavors to provide accurate prices and information for Virtual Assistant Services in Concierge and through our agents. I replied asking to unsubscribe and to remove my information from their system as I have never opened an account. If a user has expenses that aren't matching up with rules of the company policy they belong to, those expenses are in violation of the desired workflow set up by the company admin. Thanks @Greg Schroeder - I totally get your point. Thanks for checking in @milesofkyle it looks like you're in touch with our Concierge team to get this resolved for you. "confirm the validity of each transaction"> Expensify routinely sends invalid or incorrect transactions to bookkeeping software. "Emails - when you have reports to fix or to review, Concierge will email you weekly to let you know you need to do something. We have many ways to support you! Examples: Paints, lighter fluid, fireworks, tear gases, oxygen bottles, and radio-pharmaceuticals. In the event, however, that a Virtual Assistant Service is listed or provided to us at an incorrect price or with incorrect information due to typographical error or other error in pricing or service information received from a Supplier, we retain the right to refuse or cancel any Trip or reservation, whether or not the order has been confirmed and/or your Card charged. This is feedback weve heard before; sorry to hear this feature has gone the wrong way in your experience. ": Once youve resolved all of the items listed in this task, youll no longer receive reminders from Concierge. I was given no documentation on a denial from ***** The next day I logged into our account and multiple cards had opening balances higher than $0.00 and our overall credit limit for the business had been increased by almost $10K! Import expenses directly from a credit card to create free expense reports quickly. Some times the option was available to "verify" on the portal and many times it was not. . 19 complaints closed in the last 12 months. We have since filed a fraud report with the ************************ in an attempt to have this looked into further. BBB is here to help. Trip means any Travel Service, or package of Travel Services booked by Expensify or Suppliers for you. Hey @milesofkyle, thanks for reaching out about this!. ), correspond exactly with those appearing on Travelers passport, visas, etc. My clients REALLY have an issue with both the frequency and the language in the emails, to the point where one of our junior staff was yelled at by a frustrated CEO because she had to reject his report after he submitted it before the end of the statement period. For more information on the advisory and security services provided by Global Rescue, please visit Global Rescue directly. "Automatic receipt merging and coding"> Expensify routinely sends credit card transactions to the wrong account in the chart of accounts. This is a pretty standard antipattern, where the user role absent from business process modeling becomes the victim of the resulting solution. One app, all free. Force Majeure refers to any event beyond Expensifys reasonable control, including but not limited to severe weather, fire, flood, mudslides, earthquakes, war, labor disputes, strikes, political unrest, natural or nuclear disaster, pandemics or epidemics, World Health Organizations advisories and/or alerts, Center for Disease Controls advisories and/or alerts, U.S. State Departments advisories and/or alerts, any order of any local, provincial or federal government authority, interruption of power Services, terrorism or any other causes beyond the control of Expensify or deemed by Expensify to constitute a danger to the safety and well-being of Travelers. Look for the task that says "Here's the list of reports that need your attention. 'Violations' is certainly too harsh. If baggage exceeds the weight limit set by the airline, and excess weight is permitted, any supplement will be paid directly to the airline at the airport. I asked what more could be done and they said **** had denied our dispute and that's as far as it could go. IF FAILURE TO DO SO RESULTS IN FINES, SURCHARGES, CLAIMS, FINANCIAL DEMANDS OR OTHER FINANCIAL PENALTIES BEING IMPOSED ON US, YOU WILL BE RESPONSIBLE FOR INDEMNIFYING AND REIMBURSING EXPENSIFY ACCORDINGLY. These Concierge Terms are incorporated into the Expensify Terms of Service. you must call all relevant Suppliers for the Trip or confirmed booking ahead of time and verify that special needs can be met. So, where does this email come from? If any issues arise, please contact the owner/operators of the respective Accommodations directly. It seems to be quite an apt term to describe an out-of-line expense in relation to the policy settings. Any additional costs, i.e. If they have monthly submission, a couple of days before the end of the month. It's as if Google Docs emailed me to tell me I have a document that I could edit. Expensify will not be able to reimburse you for these costs, nor will it be liable if Traveler misses the second flight. Hi @cbiow, appreciate you taking the time to comment! Ha, I certainly haven't experienced this either! In practice, these rules may be default settings or the least-bad configuration a rushed accounting person was able to quickly set. I think that's another iteration of making the reminder more dynamic to the chosen submission timing. Download Article If you received the receipt via email, open the email message in your mail application. This would be such a shame as there is so much about Expensify that is really great and it does overall really make our lives easier. I'd recommend opening up another thread if you're passionate about those as well, though! We will do our best to address your concerns. Not to mention, did you know that people sometimes change their flights after they expense them? You further agree not to purchase a round-trip ticket that you plan to use only for one-way travel. I consider this "feature" to be spam, plain and simple. ), Concierges Weekly Reminder Email (the topic of this conversation). Some people would like to choose how they receive these similar to Google Groups: Online (Concierge Inbox only) For example, if I have a scheduled submit date of the last day of the month, send out the concierge message that there are x number of violations holding x number of dollars. I have never requested an account for this service as I am retired and do not require this. It is your responsibility to familiarize yourself with the applicable Suppliers terms prior to purchase, so we urge you to read such terms carefully. I know that I tend to follow that in my own personal life, so I certainly can't blame anyone who follows suit. Send combined updates The same applies to connecting flights that may be subject to crew changes. Greg, it would be a significant improvement in Expensify to simply remove all misfeatures generating emails with Subject lines including "awaiting your action" and "Violations holding up," concerning the ordinary, routine expenses that haven't yet been submitted. They told me I couldn't cancel them but we could set all spending limits to $0.00 to deactivate the cards. Second, there has to be a way to opt-out of these emails rather than having to use a Gmail filter to skip my inbox. Concierge is a component of Expensifys Services whereby you may secure Virtual Assistant Services via email or the chat feature in your Account. By participating in Concierge, you acknowledge that you have read these Concierge Terms and agree to abide by the requirements explained herein. I'm a bit passionate about this because it's such a disappointment. . All prices are quoted in US dollars (US$), unless otherwise specified. 2008-Expensify, Inc. Money transmission is provided by Expensify Payments LLC (NMLS ID:2017010) pursuant to its . I have no idea why these reminders are currently being sent on weekends. . In November of 2022 we had $9,500 of fraudulent charges on one of our "deactivated" cards. I don't want to hijack this convo, so we can def take this back to this topic if you want:https://community.expensify.com/discussion/comment/935#Comment_935. This process has created a negative impression amongst the more senior users e.g. But emails you don't want that you can't turn off is spam. Capitalized terms not defined in these Concierge Terms are defined in the Expensify Terms of Service. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. You assume complete and full responsibility for, and hereby release Expensify from, any duty of checking and verifying vaccination or other entry requirements of each destination, as well as all safety and security conditions of such destinations during the length of the proposed travel or extensions expected or unexpected. 7. We are still out the $10k as of February 2023 while we get endless "we will update you when we have an update" responses. it's not late, overdue or necessary. I envision that the Summary Digest email would have any Concierge Inbox items that came to be in the last 24 hours + a list of outstanding items that are still in the inbox (this 2nd section is only added if needed). Expensify does not guarantee Travelers safety at any time and assumes no responsibility for gathering and/or disseminating information for you relating to risks associated with your destinations. Hi @Greg Schroeder, it's been more than a year since the last update on this matter. Once we start ignoring some emails, were likely to ignore them all, or miss the important ones. We'll guide you through the. I just had a look on my side and it appears that message is sending erroneously (as you noted). You assume sole responsibility for Travelers own safety at any destination traveled to. Thanks! Federal law forbids the carriage of hazardous materials aboard aircraft in your luggage or on your person. @Greg Schroeder - Not quite the same thing but definitely related: can we loose the concierge nag box on the reports pages as well - same reasons. Oh goodness, I can't imagine Excel and printers would ever be preferable over an automated solution like Expensify, but I definitely take your point here! Hey @Daveweez, thanks for the contribution! BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. It would be nice to get a summary e-mail once a day with a summary of all of the requisitions/approvals you have to do as opposed to getting an e-mail for each one of the approvals. Please take a moment to share any ideas you have for improving how and when you receive the weekly reminder email in the comments below! You agree not to purchase a ticket or tickets containing flight segments that you will not be using, such as a point-beyond, hidden-city, or back-to-back tickets. Personally when something becomes annoying I just don't want it anymore. 11. But my point is for you to think about these transactional emails as well. The only reason he submitted it was because he is getting nagged by the Concierge to do so! I can't imagine putting all these tiny reports through our approval process and annoying managers. I use Expensify to capture my expenses on the go. The Expensify team heavily values user feedback when molding the product, and we would love to work with you to improve reminders going forward. When you reserve a scheduled or charter flight involving a stop-over in a town, and the second flight takes off from a different airport to the airport of arrival, ensure that you have sufficient time for reaching the second airport. First thing's first, I like the idea of making reminders more specific to each organization's chosen workflow, especially when it comes to submission timing. I asked to speak to someone higher up and they assured me I was speaking to the right person. We demand a full refund for all fees paid.False claims (from expensify.com):"Our Expensify receipt scanner allows you to snap a photo of your receipt and SmartScan automatically captures all the details in an expense report"> The SmartScan feature compulsorily marks all incoming receipts as "Cash" transactions. This term is transported directly from in the product into the corresponding reminder email. We have attempted to cancel all the accounts for all our clients. If we take a measured and collaborative approach, we can build the perfect reminder system that caters to all types of Expensify users. The Expensify inbox is a great place for reminders as well as notifications on the app. Maybe someone has a similar email address to yours, and made a typo when signing themselves up for this service? My absolutely favourite is that even handwritten receipts are transcribed and converted into digital format within minutes. You agree to indemnify Expensify against any airline claims for the difference between the full fare of your actual itinerary and the value of the ticket or tickets that you purchased. Expensify Complaints Is this Your Business? These can't be disabled as many of the tasks are crucial to you and your team.". I run a two person company. I replied to the email to request they cancel the account but no reply. I don't want reminders. Keep in mind that nowhere here has anyone complained about notifications that an expense amount exceeds policy limits. Options on My Notification Preferences should be: I apologize for any inconvenience in the meantime! Support Looking for help? For transparency's sake, there is still work to be done to organize the resources required to make these changes a reality. This is starting to affect our relationship with clients so the need for change on this issue could not be any more urgent. There needs to be a way to turn of Concierge emails. In order to cancel the account I need to click on a link they send and sign in. I changed the limits back to $0.00, changed my password and activated 2 Factor Authentication (2FA). Ha, I certainly haven't experienced this either! The reports always got created as per the settings, transactions for the month always landed on the right report and reconciling to the statement was simple. Hi @bradb - this thread is related to the weekly reminder email. Total paid: $1,659.60 Refund demand: $1,659.60 Expensify engages in false advertising to promote a shoddy product that has inflicted harm to our books. Expensify provides the accommodations for its Trips through Suppliers and retains no ownership or management interest in those Accommodations. In such event, if available, we will offer you the opportunity to keep your pending reservation at the correct price or we will use commercially reasonable efforts to request a credit to your Account in the amount of the charge from the Supplier and cancel your reservation. I should neither know nor care. Generated every weekend, the reminder email works to provide you with a list of actionable reports at the beginning of each business week: This email is a pretty common point of contact from our customers, especially because many folks have reported that they dont quite understand where this email comes from, how to resolve it, or how to just turn it off entirely. Virtual Personal Assistant is your personal business coordinator, available to help you book Virtual Assistant Services via the Application or email. I've never had to implement two Gmail rules to silence a human concierge.". I don't get it and there is no way to turn it off. Please read carefully the following terms and conditions related to Concierge (the Concierge Terms). Check it out", (Yes, I figured out how to turn those notifications off. Both of these options are in development, with the first being more likely to be completed sooner than the second (since it's a smaller change). BBB Business Profiles generally cover a three-year reporting period. These reminders are only sent to users set as their policy . Expensify has also partnered with Global Rescue LLC (Global Rescue) for domestic and international travel advisory services and international travel security services at no charge to you for any Trips completed in accordance with these Concierge Terms. Travel documents will only be sent to (i) the purchasing Cardholder or Corporate Administrator who places the order and (ii) the Traveler, each of whom shall explicitly agree to the Concierge Terms. It does the job. It takes countless hours to configure, has multiple irreconcilable glitches, and demands a catastrophic amount of labor to repair the harm it has done to our books. Getting notification from Concierge about flights you're no longer even on is a lot of fun.). I'm confident we can find a middle ground here, though. Thanks! Such Cardholders and/or Corporate Administrators may use only the Card to make purchases and reservations via Concierge. Date of experience: May 24, 2023 Julia Travis 1 review US " Suppliers " means any third-party providers of Virtual Assistant Services. Really do appreciate the contribution, as always! "complex configurations to suit any Fortune 500 companys financial needs"> Please name one Fortune 500 company that uses Expensify. Remember: Expensify is an expense software. Can we agree that expenses that fail to meet the prescribed policy rules need to be resolved before they're approved/reimbursed/exported to accounting? If you organize your own connecting transport with the arrangements booked with Expensify, we would advise that you reserve flexible or refundable tickets in order to avoid the risk of any financial loss. You agree to abide by any Supplier terms and conditions imposed with respect to your Trip or reservation. For foreign health requirements and dangers, contact the U.S. Centers for Disease Control (CDC) at (404) 332-4559, use their fax information service at (404) 332-4565, or go to the CDC travel website. . To make a reservation with Expensify, please use the Concierge chat feature within your Account or contact us directly atconcierge@expensify.com. weather and travel conditions, river water levels,political or environmental changes, pandemics or epidemics, national security risks, acts of terror,equipment failure, flight schedule changes orrescheduling of air routes and times,referred to herein jointly asForce Majeure), changes and/or cancellations may need to be made to confirmed bookings. We didn't like it so I requested through the concierge service to cancel the cards. Its that simple! Otherwise, if you can't remove it, perhaps rename "Concierge" to something representative of how it annoys customers. It should only send once, and so I've filed an issue with my engineering team to help out. If an airline cancels or delays a flight, you should work with the airline to ensure Traveler arrives at the destination on or ahead of time. But changing the setting to indirect disables ACH reimbursement. If your Card has already been charged by the Supplier for the purchase and your Trip or reservation is canceled because of incorrect hotel, airline, or car provider information, we will use commercially reasonable efforts to request a credit to your Card balance in the amount of the charge from the Supplier. In addition to providing expense management software, invoicing, bill processing, applications and other related financial tools and services, Expensify, Inc. 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