This is the ticketing system used for Army Enterprise service requests. You can also access an extensive knowledgebase with solutions to common issues. WebHelp Desk Contact Info SPS-A Army Enterprise Service Desk (AESD) Hours of Operation: Tier 1: 24x7x365 Tier 2: 0800-1700 EST Contact the AESD using one of the following ALERT! An official website of the United States government If the work order is considered part of baseline IT support, it will be assigned to a local Fort Lee NEC Technician for resolution. ?Kpd} ^]7scr.^C):aC(r A)@jRh-Pj_,L;}p2m)vr:h1Cq^m#_"Y/oAp[(y G6nUh#p?YpKv.q!m>`Al"|8Dp]OQ]7CadJO_u [_~vvC{ 7l~'4Cx9>V]WPlwW\o"X%/_:SB;@ES83\5O,/my* **FAILURE TO FOLLOW PROCEDURES MAY RESULT IN PROCESSING DELAYS**. = Link to anongovernmental site. Last Revision / review: WebU.S. The video was a nice touch. Fort Sam Houston, TX 78234. Serving the Rugged Professional", Survivor Outreach Services | Total Army Sponsorship | Safety, Human Resources | Civilian Expeditionary Workforce, U.S. Army Environmental Command | Assistant Secretary of the Army for Installations, Energy & Environment, III Armored Corps / Fort Hood Policy Letters, 504th Expeditionary Military Intelligence Brigade, Assistant Secretary of the Army for Installations, Energy & Environment. Contact the Army Reserve Help desk at 855-55-USARC, or, from Webwebmail, DoD Enterprise Email, and other DoD websites with Edge on your Windows computer Performing these fixes should fix most access problems. Logout. AKO, Enterprise E-mail) can contact the AESD service desk by calling 1-866-335-2769 or online through their Enterprise Requests Self Service Portal. Looking for U.S. government information and services? The Army Enterprise Service Desk is the first line service provider for all Army Information Technology service requests, inquiries, or issues. endstream endobj 704 0 obj <>/Metadata 99 0 R/OCProperties<>/OCGs[716 0 R]>>/Outlines 143 0 R/PageLayout/SinglePage/Pages 697 0 R/StructTreeRoot 188 0 R/Type/Catalog>> endobj 705 0 obj <>/ExtGState<>/Font<>/Properties<>/XObject<>>>/Rotate 0/StructParents 0/Tabs/S/Type/Page>> endobj 706 0 obj <>stream TXIp1IJiNY f%9JI]bLNKLfa.]&O!^-WX~^j+J`&^fq,39wa8O*]ZW-X&yxUgKQ#v7Ih>w>k QO-&I`} A"*,'~k(+s;F{ad2iwf2YI:Io1RUD?v/'~r(A/a^!r#Gn|rdj2K' Zu1q9L4ikbJh"m\Q>b&7-A~Kd]8=o%n|=Z]Vz 4?I.XY Y`To%ek=V}Po. Share it with us! Select the certificate that has the 10 digit number endobj Secure .mil websites use HTTPS = Link to a CAC-required sites . WebUERP Tier 1 Help Desk . In September 2010, the Army and Defense Information Systems Agency (DISA) agreed to initiate the migration of Army users' email address and calendars to the DISA-managed exchange service. Enterprise Services (ES) rapidly acquires, delivers and sustains cost-effective information technology (IT) solutions and acquisition services-based capabilities for the U.S. Army. hb```,_@( EDS is comprised of enterprise provisioning services, directory services, synchronization services, and white pages in support of people discovery across the DoD community. computing, printing, software, file storage, permissions, event support, teleconferences, and other Fort Lee related resources) can contact the AESD service desk by calling 1-866-335-2769 or online through their Local Requests Self Service Portal. At the top of the page you will be given the option to search the Knowledge Base. <> Robacker explained that AESMP will unify the Armys approach to managing help desk and IT equipment management across the Army. The services listed below are excluded from the OPORD. 3 0 obj WebArmy Enterprise Service Desk (AESD) There are two (2) ways to contact the AESD. Army Email Enterprise Assessment Services Help Desk: Phone 1-866-335-2769 Email usarmy.leavenworth.cac.mbx.aeas-helpdesk@army.mil *************** ARMY OWA EMAIL LEGACY INFORMATION *************** To Access Email, do this: Have your CAC card and a CAC reader. (ensure the reader is plugged-in with CAC inserted prior to landing on the website) The Army is the first service to migrate to Enterprise Email as part of a larger DoD effort. Network Enterprise Center - JBSA Refresh the application. *{Y_JEJ88zpmL}K'pk)/Dt/+K46ccV-kZgon+v<51 For issues logging onto the system, contact the Defense Manpower Data Center at 1-800-538-9552. It has been a joint effort through multiple agencies in order to get where we are at now, even though it took a while to get the right strategy, said Robacker. <>>> Help desk email: usarmy.leavenworth.cac.mbx.aeas Fewer Details GCSS-Army Help Desk All first time users of the Help Desk will be required to go to the web link below and complete an initial registration form in order to gain access to Robacker believes that they have navigated discussions and built collaborative solutions throughout all those agencies that resulted in a successful strategy approved at the Department of Army level.

The definition of ITIL services from the web is a set of best practices for delivering IT services, it standardizes the selection, planning, delivery, and support of IT services to maximize efficiency and maintain predictable levels of service.. Robacker also stated that the difference between AESD and AESMP is that AESMP has been expanded to allow system use to other agencies. *Access to a government computer domain that utilizes the Defense Enterprise E-Mail system, *Access to a Windows 10 PC connect to the government domain, Right Click on the Start button and select Control Panel. The services listed below are excluded from the OPORD. 727 0 obj <>stream 4 0 obj Army Human Resources Command "Soldiers First!" Name A Windows Security box will pop up prompting you to select a certificate and enter your PIN. Army Military Pay Office; Installation Transportation Office; Mobilization and Demobilization; Network Enterprise Center. 2 0 obj Shelly Robacker, the contracting officer who worked on this effort, says that AESMP is the follow-on competition for AESD, which has a huge impact on the Armys IT functionality. <> endobj n/ ^9\R\j&bJ(UTm1-iPi4`h i*9uL~zgZ}HL8y[[O0w`h>{`sUH@Xjc_w#:%^Z[5sx&(D$\s"IJi&ua$bB v{&cM=gwSzN61,|1xX+t8[ Q Locate the Mail (32-bit) Icon and select it, The attached video shows another way to access the Mail icon in Windows 10, Locate and select the show profiles button, Ensure that the radio button next to "Prompt for a profile to be used" is selected.Then select "Add" in the center of the screen, For Profile Name type "Enterprise Mail" then select OK, Delete the pre-populated entry in "E-Mail Address:" and type in your @mail.mil address and select "Next". WebArmy Enterprise Service Desk A brochure describing the Army Enterprise Service Desk. stream ) or https:// means youve safely connected to the .mil website. WebFor questions regarding this guidance, contact the DIA Service Desk at 202-231-8000. Combined Arms Support Command | 2221 Adams Ave | Fort Lee, VA 23801, Accessibility AKO Army A-Z Contact Us Webmaster FOIA iSalute Sitemap Privacy & Security, Computer Lifecycle Replacement (Property Book Owners only). | Army Organic Industrial Base Modernization Implementation Plan, Huntsville Center signs contract, Army reaches $1 billion energy milestone. WebThose who have a valid, authorized need to access DoD Public Key Infrastructure (PKI)protected information but do not have access to a government site or governmentfurnished equipment need to configure their home systems to access PKIprotected content. Registering for a Course in ALMS. A team from Army Contracting Command Rock Islands Strategic Information Technology and Cyber Directorate recently awarded a 10-year contract in support of the Army Enterprise Service Managed Platform (AESMP) program. The acting project director is Mr. Sergio Alvarez. WebWelcome to the Army Enterprise Assessment System. computing, printing, software, file storage, permissions, event support, teleconferences, and other Fort Lee related resources) can This program provides the platform and operations for the Army Enterprise Service Desk (AESD) and Information Technology management. CONTACT US. Migration refers to the automated process of copying current email and calendar data from each user's local email account to their Enterprise Email account. See the card below for more information. Now that the contract has been awarded, Robacker states that the planned impact of this award is to move the Army to a standardized IT management structure that streamlines service desk processes, resolves issues at the lowest level and allows better visibility to threats, assets, and issues via a single platform. %PDF-1.5 % I tried to go through this process, and I repeatedly recieved errors staring an encrypted version couldn't be accessed and that it failed to connect, prompting me to select an account type. If the issue is URGENT, calling AESD is recommended. hbbd```b``"I_r,^ "fH&6FH2rEi@ #H(O&7 The fastest way to get your questions or concerns answered is through the use of our Frequently Asked Questions page. Learn more about ES with this fact sheet. General Computer Assistance; Email Services; Imaging Services; Field Technical Support; Remote Access; Share this page: Army.mil. If the work order is considered part of baseline IT support, it will be assigned to a local Fort Lee NEC Technician for resolution. An example Robacker provided were that some commands may need the help desk support while others only want access to the system platform and will not use call center contractor support, yet others may use all capabilities to include asset management or software management, therefore, the contract needed to be able to provide that flexibility so that the platform is used how it is needed across the Army. 1 0 obj The security accreditation level of this site is UNCLASSIFIED and below. *N:K6O{Xl^R%cM#z]X 2Is[bhRTY2~hVefe=0(.N6}Iy[MSH7u8!Pm7B&\79\+,.=VXKfH|`;Xa@go-"?jSOfXmZ &j5,'8_D5!N3Ri.%^ There are two methods to submit a service request to the AESD. Clicking on View Details on any of the cards will take you to the ticket submission page for the service request type you selected. Self Help-Registration for GCSS-Army (NOTE: URL is case-sensitive and must be entered exactly as follows): https://www.gcss-army.army.mil/HR.Self-Register Provide the following as a minimum when requesting Help Desk support via email and telephonically: 1. Subject - Include "GCSS-Army" in the Subject line if submitting incident reports via e-mail. If you are having problems accessing the portals please contact the AESD service desk by calling 1-866-335-2769. Robacker explained that AESMP will unify the Armys approach to managing help desk and IT equipment management across the Army. It is designed to improve customer service by allowing managers to monitor the satisfaction levels of services provided through reports and customer comments. WebWho we are. All content posted on the website is managed through the Joint Base San Antonio Public Affairs Office. Search for job opportunities with PEO EIS. DSN: (312) 687-3495. There are two ways users in Europe can request IT support -- by calling the Europe Enterprise Service Desk at DSN 119 and by submitting an online ticket at www.119.army.mil. ES is shaping enterprise services acquisitions and driving innovation across the Army. Cross Domain Enterprise Service (CDES) Cyber Sam; Defense Collaboration Services (DCS) DOCS; DoD Cloud Computing Security; DoD Cyber Scholarship Program Alternatively, you can select the "I Need Something" or "Something is Broken" cards on the portal home page and select from a list of business services when creating a new ticket. P C1n)%|%j34(tuuX1j`S9T%^x8uHceU.-KnQ4cbYmE_%^XR*L L +:&MQ)Y5YVUXVQ$$yi`@ @B+@F0AD 3 ` (a140t40it4H *:H`0pi.p(2 (*mv^m7(?m VMa3id`Xc,i6Pv2Z@1 F The AESMP program will allow Army IT managers better visibility to issues and enable better asset lifecycle replacement planning, said Robacker. Why is this important to the Army and to individual Soldiers', Enterprise Email enables users to access their Army email from any Defense Department location and to collaborate with any Army user worldwide via a global address list. Join a winning team! ZPA.I 6[|D?z0A]z A .mil website belongs to an official U.S. Department of Defense organization. 2. Accessing DoD PKIprotected information is most commonly If you are having problems accessing the portals please contact the AESD service desk by calling 1-866-335-2769. Provide your desktop system information listed within the "AESDInfo.exe" icon and ensure you retain the Incident Identification Number for tracking purposes. AESD-W operates 24 hours a day, seven days per week, 365 days per year, and is responsible for directly resolving or coordinating your IT support requests. Combined Arms Support Command | 2221 Adams Ave | Fort Lee, VA 23801, Accessibility AKO Army A-Z Contact Us Webmaster FOIA iSalute Sitemap Privacy & Security, Computer Lifecycle Replacement (Property Book Owners only). WebThe Army Enterprise Service Desk is the first line service provider for all Army Information Technology service requests, inquiries, or issues. WebNeed Help with MHS GENESIS or the Patient Portal? All customers are directed to contact AESD-W so their problem can be resolved by phone or documented and assigned to a NEC-LEE or a CASCOM G-6 technician for local support. In either case, AESD must be contacted either by phone or via one of their Self Service Portals to start the IT support process regardless of who will complete the request. ;HG~". Web(Click on the Local Requests Button above) Users requesting enterprise resource support (e.g. Select the "Finish" button and you've completed the steps on creating an E-Mail account on Windows 10 for Microsoft Office utilizing the Defense Enterprise Email system. The RNEC-SW participates in the Interactive Customer Evaluation (ICE) system to allow customers to submit online comment cards to provide feedback to our service providers. All customers are directed to contact AESD-W so their problem can be resolved by phone or documented and assigned to a NEC-LEE or a CASCOM G-6 technician for local support. A Windows Security box will pop up prompting you to select a certificate and enter your PIN. WebUsers requesting local IT support assistance (e.g. Joselyn Gray, the programs contract specialist, added that AESPM is supposed to act as a cyber sensor to detect threats through services desk analysis, which allows the Army to have a single point of contact for IT issues and allows the Army to identify where a cyber-threat is happening in real time. The DoD Cyber Exchange is sponsored by ES was founded on Sept. 17, 2012.

Following these instructions typically result in the successful setup of E-Mail on your computer. CASCOM G-6 / Army Enterprise Service Desk 1-866-335-2769, ** IF PROMPTED, USE YOUR AUTHENTICATION CERTIFICATE TO ACCESS THE SERVICE DESK SITES **, REF OPORD 93-161020-17 Army Enterprise Service Desk-Worldwide (AESD-W), Knowledge Management Support Policy. If the issue is considered above baseline IT support or is part of the AESD support exclusions (see below), it will be assigned to a local CASCOM G-6 Technician for resolution. Local: (804) 734-3495. IMCOM is not responsible for the content of links outside home.army.mil. CASCOM G-6 / Army Enterprise Service Desk 1-866-335-2769, ** IF PROMPTED, USE YOUR AUTHENTICATION CERTIFICATE TO ACCESS THE SERVICE DESK SITES **, REF OPORD 93-161020-17 Army Enterprise Service Desk-Worldwide (AESD-W), Knowledge Management Support Policy. <>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/Annots[ 14 0 R] /MediaBox[ 0 0 612 792] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> Mass Warning and Notification System Client Profile / Account Update Procedures. HQDA staff is scheduled to begin migration no later than March 1, 2011, immediately following successful migration of the first wave of users. GCSS-Army Help Desk All first time users of the Help Desk will be required to go to the web link below and complete an initial registration form in order to gain access to the system. Enterprise Services(ES) rapidly acquires, delivers and sustains cost-effective information technology (IT) solutions and acquisition services-based capabilities for theU.S. Army. The AEAS is operated by the Center for the Army Profession and Leadership at Fort Leavenworth, Kansas. WebWe would like to show you a description here but the site wont allow us. Select the certificate that has the 10 digit number followed by @mil.

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